Job Summary:
The Digital Product Manager I is responsible for managing digital product(s) from the planning phase through deliverables coordination, execution, communication, and results tracking.
Essential Functions:
- •Manage growth and optimization of digital products aimed at driving awareness, engagement, adoption and product maturity based on product goals.
- •Develop and Manage digital asset budget.
- •Manage to budget with internal partners and contract services or agencies.
- •Influence, inform, and engage cross functional teams.
- •Provide guidance and strategy across digital products, programs and projects.
- •Partner with stakeholders to develop/maintain a backlog for digital initiatives which align with business goals and digital road map(a).
- •Work with Supervisor to manage to digital asset budget.
- •Effectively and actively communicate successes, challenges, timelines and project needs.
- •Manage digital calendar/priorities for digital products and initiatives.
- •Manage daily activities with external agencies and IT partners.
- •Ensure all digital content has approvals from required stakeholders.
- •Provide direction of digital strategy goals, customer experience, digital quality, and product analytics.
- •Lead product management of digital asset or service representing the digital team in daily IT Agile meetings and/or similar activities from IT vendors.
- •Work with business partners throughout the organization to understand their goals and be able to translate that into work.
- •Prioritize, assign and balance work within Agile TFS boards with Scrum, SA and Tech leads acting as Product Owner of digital asset.
- •Lead through ambiguity. Employ Lean Management and Design Thinking principles to guide teams through challenges and solutions.
- •Help develop product roadmaps and long-term vision for where digital is going. Define and deliver amazing customer experiences.
- •Stay on top of emerging digital trends and capabilities.
- •Own the customer experience for digital product introducing new capabilities to improve those everyday customer moments.
- •Utilize data and technology to elevate the customer experience.
- •Ensures digital product meets all regulatory and compliance.
- •Evaluate, validate, and communicate the business proposition associated with digital initiatives and digital products.
- •Initiate and lead new IoT or digital innovation projects.
- •Perform any other job related duties as requested.
Education and Experience:
- •Bachelor's in Marketing, Computer Science, Human Factors, IT, Communications or related field preferred
- •Three (3) years of professional experience in digital projects required
- •Experience translating business requirements into user experience applications in support of technical specifications required
- •Project planning/project management experience is required; experience leading teams and large scale projects preferred
- •Digital product owner experience preferred
- •HMO or Healthcare industry experience preferred
- •Experience in Agile scrum ceremonies-story writing, sprint planning, daily standups and retrospectives preferred
Competencies, Knowledge and Skills:
- •Familiarity with desktop and mobile web, android and iOS apps, design, digital quality assurance, digital strategy, user research, prototype and analytic development
- •Utilizes design thinking principles and methods
- •Knowledge of project management tools and content management software (i.e. TFS, WordPress)
- •Knowledge in digital product development
- •Knowledge of code languages (HTML, CSS, .NET, C#, Swift, etc.) and back-end infrastructure (web services, API or database development) a plus
- •UX, UI and Human Factor experience
- •Familiarity of UAT testing digital products
- •Troubleshooting and problem solving capabilities
- •Solid project planning and management capabilities
- •Process and/or workflow planning and design skills
- •Information Architecture and Taxonomy familiarity
- •Strong knowledge of best practices relative to mobile application and web development
- •Proficient in Word, PowerPoint or Keynote, and Excel
- •Familiarity with Google Analytics, Firebase or equivalent a plus
- •Excellent oral and written communication
- •Effective organization and prioritization
Licensure and Certification:
•None
Working Conditions:
- •General office environment; may be required to sit or stand for extended periods of time
- •Ability to travel as required by the needs of the department.
Compensation Range:
$72,200.00 - $115,500.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a su