Senior Product Manager, Switchboard

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100\* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role
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As a Senior Product Manager for Switchboard, you'll shape how customers manage their GitLab Dedicated infrastructure and how our engineering teams operate a growing fleet of customer instances. Switchboard is the control plane for Dedicated: it helps internal teams scale upgrades and maintenance, while giving customers a place to configure their infrastructure, understand the health of their environment, and receive critical updates.

You'll own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience. Dedicated is GitLab's fastest-growing deployment option, and your work will help the business support more customers efficiently. You'll have the autonomy to identify the most important problems and decide where Switchboard should go next, with support from your manager and engineering partners.

What you’ll do
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• •Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team.
• •Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance.
• •Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.
• •Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.
• •Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows, including when a dedicated design partner isn't available.
• •Explore opportunities to improve the tooling and experience for customers migrating from self-managed GitLab to Dedicated, how we help manage incidents, and to extend Switchboard to support GitLab.com as its architecture evolves.

What you’ll bring
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• •Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
• •Technical understanding that helps you discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.
• •A strong focus on user experience, with experience making complex technical workflows easier to understand and use.
• •Clear communication and the ability and interest to work directly with customers. Experience with internal tools is relevant, provided you're comfortable taking on customer-facing product work.
• •The ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.
• •You may also bring experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management, but these aren't required.

About the team
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We work across product management, engineering, and site reliability engineering to solve technical, operational, and user experience problems.

At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world.

*The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the