Senior Product Manager, Agent Identity Management

Who We Are
--------------

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.
Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

### **What you'll do

AI agents are becoming participants in customer and enterprise interactions. Organizations need more than a signal that a caller or participant is AI: they need to establish who the agent is, whom it represents, what it is permitted to do, and what evidence supports that decision. Pindrop is extending its real-time identity trust platform to help enterprises safely service authorized AI agents across communication channels, with verifiable identity, delegated authorization, risk-based controls, and auditable proof of access.

As Senior Product Manager, Agent Identity Management, you will take primary ownership of this emerging product area-from customer validation and product strategy to MVP execution, customer adoption, and commercialization. You will work autonomously with Research, Engineering, Security, Design, and go-to-market teams, making informed technical and commercial trade-offs while building a scalable enterprise offering. This is a hands-on individual-contributor role for someone who owns outcomes, not just a feature backlog.

• •Own the product vision and roadmap for agent identity management: agent identification, identity verification, authorization signals, and secure servicing decisions, beginning with real-time voice interactions and expanding as customer needs validate.
• •Lead customer discovery with enterprises, contact center leaders, security and identity teams, and agent ecosystem partners; translate workflows, threat models, and trust requirements into prioritized product opportunities.
• •Define end-to-end experiences for agent registration or discovery, verified agent claims, delegated user or business authority, risk-based step-up, policy integration, and evidence-rich audit trails - with clear boundaries between Pindrop and enterprise decisions.
• •Partner with Research, Engineering, and Security to evaluate technical approaches such as cryptographic identity assertions, public-key verification, anti-spoofing, replay protection, and trust signals; make pragmatic tradeoffs across security, usability, interoperability, and time to market.
• •Drive early-access programs, prototypes, and customer pilots; establish hypotheses, measurable success criteria, and fast feedback loops to validate product-market fit and a repeatable deployment model.
• •Work with adjacent Pindrop product teams to connect agent identity capabilities with deepfake detection, authentication, risk intelligence, and real-time policy/orchestration workflows.
• •Shape integrations and ecosystem strategy across enterprise contact center platforms, agent providers, and identity infrastructure. Partner with Product Marketing, Sales, and Customer Success on differentiation, positioning, pricing, packaging, launches, and customer expansion.
• •Own measurable product and commercial outcomes - including pilot-to-production conversion, adoption, successful authorized-agent servicing, security decision quality, integration time, audit coverage, and revenue potential. Diagnose performance or adoption gaps and drive improvements across teams.

### **Who you are

• •A zero-to-one product builder who is comfortable creating clarity in an emerging market and equally motivated by shipping, learning, and iterating.
• •Customer-obsessed and threat-aware: you understand both the value of enabling legitimate agent interactions and the consequences of weak identity or authorization.
• •Technically fluent and analytical: you can challenge assumptions, use product and operational data to diagnose issues, and partner credibly with researchers and engineers on APIs, security controls, architecture, and platform trade-offs.
• •A clear communicator and cross-functional driver w