Manager, Customer Product Support - EMEA

Our Customer Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers’ success, and we get there by exemplifying empathy with our customers.

In this role, you will support the operational execution and scaling of Asana’s global Customer Product Support organization. Reporting to the Head of Customer Product Support, you will lead and mentor a team of Individual Contributors (ICs) based in Dublin, partnering closely with our existing EMEA manager to provide dual leadership across the region. You will drive operational excellence across complex product cases, ensure team performance and KPI attainment, and surface structured insights to shape product and process improvements. As a hands-on leader, you will foster a coaching culture that balances customer advocacy with business priorities while modeling proactive, timely communication across cross-functional teams.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

About you

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €77,000 - €97,000. The actual base salary will vary based on various factors, includi