Senior Product Manager

About Property Meld
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Property Meld's mission is to radically improve how the property management industry handles maintenance, through our Intelligent Maintenance platform. If you have ever had a maintenance issue at a rental, you know how painful it can be to get fixed. It does not have to be this way. We are rethinking the entire experience to drive maintenance cost toward the minimum and make residents and owners want to stay with their property manager, not leave.

### **The role

We are hiring a Senior Product Manager to own outcomes for a meaningful part of our product. You are accountable for solving problems that create real value, for our customers and for the business, not for shipping features. A shipped feature is a bet, not a result. Your job is to make the right bets and to carry them through to value customers actually recognize.

This is a role for someone who wants to own the whole arc of a problem: understanding it deeply, deciding what to do with your design and engineering partners, and staying with the work through launch and beyond to confirm it landed. If your ideal job is writing requirements and handing them off, this is not it. If it is living with a problem until customers rely on the answer, it is.

You will often be the only product person in the room, and what you decide there holds.

### What you will ownOutcomes, not output.** You hold two questions at once: do customers get real value (desirability), and does the business (viability, which in our subscription model means strengthening why customers subscribe, expand, and stay).

The "why" behind every bet — including the ones nobody asked for. Before work earns a place on the roadmap, you make the case for it in writing: the problem, the job the customer is trying to get done, the outcome you expect, and why the bet will work. Responding well to inbound requests is table stakes at this level, not the job — you connect your work to where the business needs to be beyond the current cycle.

Recognized value, not satisfaction. A happy customer is a weak signal. You push past sentiment to whether customers recognize value they cannot do without, because that is what earns renewal.

Carrying the "why" to everyone. You are the face of the product trio to the rest of the company, and to customers directly. You package the reason, the outcome, and the value so the team, our customer-facing teams, and customers can each act on it. Value that is never understood is never realized.

### How you will workIn a product trio.** You discover and decide alongside design and engineering, before the build, not by passing specs over a wall. The strongest solutions come from value, usability, and feasibility being reasoned about together.

Close to customers, continuously. Staying grounded in first-hand customer reality is a standing habit, not a kickoff phase.

Across the whole lifecycle. You stay engaged from the problem through delivery, rollout, and measurement. Staying close to the build and to QA is how you earn the technical fluency that makes you sharper at the job over time.

Through influence, not authority. You rarely manage the people you work with. Your job is to create clarity, alignment, and momentum in every direction without relying on positional power.

What we are looking for

We hire for how you work, not where you have worked, and we hire for culture add, not culture fit: people who bring something we do not already have.

Deep customer curiosity. You listen to understand, stay close to the people who use the product, and dig for the value they recognize, not just whether they seem content.

Evidence over ego. You hold your convictions strongly but loosely, and you change course when the evidence says a bet will miss.

Priority discipline, earned. You protect focus, can say no in a way earned by consistently delivering, and push for better evidence before the team commits to work.

Clear in writing and in the room. You can build a written, persuasive argument, and you can also command a room and distill a crisp value proposition when it matters.

Measurement literacy. You choose metrics that track both the customer's outcome and the business consequence — not vanity numbers — and you combine quantitative signal with qualitative understanding of why.

Collaborative ownership. You share credit generously and can still speak clearly to what you contributed. You take responsibility rather than assign blame.

A generalist who prefers a team. You could run as a one-person band, but you would rather work with strong specialists. You do not hand off understanding of the technical side even when you lean on engineers to teach you, and you treat every gap as a muscle to build.

Self-directed and driven by purpose. You bring your own autonomy, keep building your own mastery, and carry the "why" so naturally that the people around yo