Senior Product Manager (Conversational AI)

### **Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

### **About This Role:

TrueML is on a mission to humanize the recovery process for distressed borrowers through AI and machine learning. As our Senior Product Manager you will be the person who brings conversational AI to life inside our platform — across voice, chat, and the messaging channels our consumers and clients already use.

### **What You'll Do:

• •Roadmap & Strategy: Define and own the conversational AI roadmap across voice and chat, balancing consumer impact, client demand, operational readiness, and platform build-vs-adopt decisions.
• •Conversation Design & Omnichannel Integration: Establish behavior standards for AI agents—including authentication, intent recognition, hardship handling, and human handoffs—ensuring a unified consumer experience across voice, chat, SMS, and email.
• •Partnerships & Technical Surface: Manage vendor relationships and specify requirements for telephony and CRM/servicing system integrations.
• •Performance & Compliance: Drive operational metrics (latency, containment, cost per resolution) while partnering with Legal and Compliance to adhere to regulatory frameworks like FDCPA, Reg F, and TCPA.
• •Cross-Functional Operational Readiness: Prepare Operations, Client Success, and Compliance teams with training, runbooks, escalation paths, and key metrics prior to feature launches.

### **Who You Are:

• •Experience: 5+ years of 0-1 Product Management experience, with a track record of shipping products that moved business metrics. Fintech, collections, lending, or other regulated financial services experience is a strong plus.
• •LLM Experience: You have shipped LLM-based capabilities in production. You can reason about prompting, retrieval, evaluation, guardrails, latency, and failure modes well enough to partner credibly with engineers — and to know when an impressive demo is not yet a product.
• •Conversational AI Fluency (hard requirement): Hands-on experience with voice agents, chat agents, IVR, or contact center technology.
• •Strong Analytical Skills: When you have a question about conversation or outcome data, you answer it yourself.
• •The "Double-Sided" Mindset: Experience with B2B2C products, balancing what the client configures against what the consumer experiences.
• •A Master of Ambiguity: You thrive in "roll-up-your-sleeves" environments where the path isn't always marked, turning conflicting inputs into solid, actionable plans.

For U.S.-based hires, the overall base salary framework for this role currently spans $136,000 to $180,000. The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications.

Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers:

• •U.S. Geo Tier 1 (i.e. San Francisco, New York City, Boston)
• •U.S. Geo Tier 2 (i.e.Austin, Denver, Phoenix)
• •U.S. Geo Tier 3 (i.e.Kansas City, Jacksonville, Indianapolis)

We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.

#### **What We Offer (Perks & Benefits)

• •Flexible vacation
• •Medical/dental/vision insurance
• •Traditional/Roth retirement savings options
• •Company-paid disability and life insurance
• •Flexible Spending Account & Limited FSA
• •Family-friendly parental leave, volunteer and voting time off
• •On-demand wellness platform access for you and 5 friends and family
• •PerkSpot discount program for 900+ merchants nationwide

#### Remote Work, Travel Expectations & Physical Requirements:

This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

This position primarily involves computer-based work, requiring extended periods at