Manager of Product Data Practice

Description:

Connect for Health has a great opportunity for a Manager of Product Data Practice.

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. Our mission is to increase access, affordability, and choice for individuals and small employers purchasing health insurance in Colorado. For more information: ConnectforHealthCO.com

Position Summary:

Connect for Health Colorado seeks a Manager of Product Data Practice to lead a small, service-oriented team that helps the Product Development (PD) organization trust, use, and self-serve its data well. This role oversees our existing product data insights function, ensuring the Product organization has access to rigorous, mixed-methods insights, while also building a new data governance and quality discipline.

The ideal candidate leads people effectively while staying close to the work. This role will drive the vision and, when needed, contribute directly. Using product-management-caliber judgment, including the ability to prioritize competing asks, this role is responsible for leading change without formal authority, and communicates across technical and non-technical audiences. This role is deliberately scoped to own data governance within the Product Development organization as a discipline of standards, process, and stewardship. This role will work closely with enterprise data governance, data infrastructure, and data engineering resources. The role will participate in the Connect for Health Community of Practice that supports sharing of best practices to accelerate adoption and build networks beyond formal data governance.

Position Responsibilities:

*Team Leadership*

• •Lead and grow the Product Data Practice team, ensuring the team has a clear vision, priorities, strong mentorship, and visibility for their work.
• •Represent the team's work and roadmap to Product and cross-functional leadership across Connect for Health Colorado.
• •Track and report on the team's impact on PD's use of data, and partner with enterprise data governance efforts as they develop.

*Data Governance & Quality*

• •Collaborate with enterprise data governance resources to define sustainable and effective data governance practices.
• •Establish data governance and quality practices within PD, including standards for how data is defined, requested, and validated before it's trusted for decision-making.
• •Serve as PD's advocate for data access and usability, building relationships with BI, Engineering, Legal, Security, Policy, Production Support, and Customer Operations to reduce friction in getting PD data into shared systems, improve quality, and make existing data usable.
• •Develop and maintain a data catalog for PD's data, including data quality standards, shared definitions, ownership, and usage guidance, as an ongoing stewardship activity.

*Enablement, Self-Service & Cross-Functional Partnership*

• •Build enablers that help teams across PD self-serve insight, including standards, templates, playbooks, and training for both user research and data analysis.
• •Flex between working alongside a team on a specific effort and creating resources or training that lets teams work independently.
• •Translate technical data and research concepts for non-technical stakeholders and leadership.

*Analytics Platforms & Reporting*

• •Own and manage Pendo as PD's analytics platform, including configuration, access, metadata and tagging standards, and adoption.
• •Deliver reports and dashboards for PD as needed using Power BI, prioritizing work that can be reused or self-served over one-off requests.
• •Works with BI and ensures requirements for Product Team data reporting needs are shared early in the software development process to enable appropriate availability for all downstream processing, reporting, and analytics.

Requirements:

• •Colorado resident.
• •5+ years of experience working in a product organization in a relevant role (e.g., product management, data analytics, product operations, business, or product planning).
• •2+ years managing a team, ideally including researchers, analysts, or similarly specialized people.
• •Experience leading effective organizational change by building alignment, addressing resistance, and supporting teams adopting new tools, processes, and ways of working.
• •Experience creating training, documentation, or standards that help others adopt new practices independentl