Senior Product Manager

About Every Mother's Advocate

Every Mother's Advocate (ĒMA) is a national non-profit organization with a mission to prevent family separation by advocating for mothers in crisis. Through a unique combination of relational advocacy, holistic support, and evidence-based education, ĒMA partners with community organizations to provide mothers in crisis with the personalized tools and resources they need to achieve stability and keep their families together. With a 95% success rate, ĒMA is dedicated to building stronger, more resilient families by empowering mothers to raise their children in stable and nurturing homes.

Our Hiring Philosophy

At ĒMA, we hire the best talent, which is not solely based on skill set; rather, we prioritize individuals who deeply resonate with the conviction that a vulnerable mother is not the problem, but the unexpected solution. We are united in our commitment to collaborate for the success of mothers, recognizing that preventing foster care, when feasible, is in the best interest of the entire family.

Our work extends beyond achieving goals; it is about embodying the fullness of God as whole individuals. We have a redemptive approach to our work, being relational, dignifying, and generous. We pursue growth and knowledge of best practices, offering and accepting feedback with grace. We have extravagant hospitality and, along the way, purposefully create moments of celebration, infusing joy into our journey.

*Qualities of a great team member:*

• •Displays a fervent commitment to empower vulnerable moms and preserve families through redemptive advocacy.
• •Actively listens and engages with a spirit of curiosity, constantly asking thoughtful questions.
• •Offers feedback freely with both candor and grace, welcoming it in return for continuous improvement.
• •Leads by serving, exemplifying a team spirit that willingly refills the snacks for moms and supports one another.
• •Demonstrates genuine empathy towards customers, partners, and fellow team members, fostering understanding and connection.
• •Takes joy in celebrating the victories and milestones of others, contributing to a positive and uplifting team culture.
• •Assumes good intent in others and actively demonstrates trust, creating a collaborative and supportive environment.
• •Pursues relationships with individuals different from themselves, creating a space that honors the richness of human experience.
• •Actively seeks knowledge of best practices in their area of work, contributing to ongoing improvement and innovation.
• •Engages in work and life with spiritual maturity the Christian faith, reflecting a deep sense of grace and understanding.

Our Comprehensive Benefits Package

At ĒMA, we value our team members and are committed to providing a comprehensive benefits package that reflects our dedication to holistic well-being and work-life balance. Here is what we offer:

• •Market competitive pay leveraging Salary.com CompAnalyst data
• •403(b) retirement plan with company matching - 50% match for up to 6%
• •We offer generous paid time off benefits with the inclusion of 15 personal days off in addition to the full week off between Christmas and New Year’s and 9 additional paid holidays. We encourage each employee to fully utilize the time granted to avoid burnout and long-term exhaustion.
• •Support work-life balance by giving the option to utilize a work phone separately from a personal phone or receiving a cell phone stipend.
• •Health Reimbursement Arrangement (HRA) of up to $300 towards any medical plan or health expense through Take Command Health
• •Additional Leave: Parental Leave, Bereavement Leave
• •Additional Coverage: Life Insurance, Short-term & Long-term Disability Coverage

Position Summary

The Senior Product Manager stewards the product direction and ongoing development of the technology that EMA's staff, affiliate partners, and the mothers we serve rely on every day. Working in close partnership with the Director of Program Technology, this role turns program needs into a clear product roadmap and shepherds development from idea to launch to continuous improvement.

The role's anchor is Trellis, EMA's custom case management platform — approached not as a ticket queue but as a product to be understood deeply, prioritized deliberately, and grown with intention. Alongside Trellis, this person will help bring two new potential products from concept to launch, and will help build Trellis with a longer horizon in view: the possibility of one day offering it to partner organizations, so that EMA's family-preservation model can extend beyond our own walls.

This is a senior, hands-on role. Roughly 40% of the work is product management and development; the remaining 60% is direct systems, SaaS, and platform support - including Trellis tickets.

Role DescriptionReporting, Structure & Focus**

The Director of Program Technology owns overall technology strategy and sets priorities. The Senior Product Manag