Product Manager

Overview
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Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

*Baker Tilly is an equal* *opportunity/affirmative* *action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.*

*Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.*

Job Description:
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As a Technical Business Analyst / Product Manager at BT, your main responsibilities will include working directly with the developers, project managers and customers to define and translate functional business requirements into software solutions with high customer satisfaction and successful customer adoption.

As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.

What you will do:

* Be a trusted member of the engagement team and responsible for:
+ Managing multiple customers simultaneously to successfully design and support the development of software solutions resulting in high customer satisfaction and successful customer adoption
+ Gathering requirements in collaboration with key client stakeholders, define requirements, design solutions, communicate with development team, test unit and integrations, train, and support transition to the professional services team
+ Maintaining deep knowledge of the Sage Intacct software including understanding of the core and advanced modules, as well as staying current with the latest product features and enhancements
+ Defining and supporting the roll-out of specially developed solutions that integrate with the Sage Intacct software based on a thorough understanding of customer-specific business processes as well as industry and system best practices
+ Developing and communicating project plans while supporting the on-time delivery and on budget execution
+ Conducting training for customer end-users at all levels of the organization and relate system functionality to customer business requirements
+ Effectively documenting customer business requirements into software solutions and business management processes utilizing BTs best practices
+ Responding to customer technical support issues related to the system implementation of newly developed solutions
+ Working closely in a team-oriented and collaborate environment with Professional Services, Sales, Support, Marketing and Customer Success to effectively coordinate project execution and completion
+ Delivering prompt, concise, and friendly communications while providing high quality service and leadership to align with customer goals and requests
+ Contributing to and use knowledge repository of deployment best practices and enhancing tools and repeatability of service delivery
+ Serving as an escalation point for project issues
* Learn and grow f