Manager - Product Management

The Company:

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary:

Destination Experience Insights, or DXI, is an emerging product suite within the Granicus Destinations ecosystem that helps destination marketing organizations (DMOs) better understand, improve, and scale how they market their destination and operate internally. DXI brings together data, insights, and intelligent workflows so destination marketing teams can understand sales and marketing performance, identify opportunities, measure outcomes, and strengthen the internal and backend operations that help them drive economic impact for their communities.

Granicus is looking for a Manager, Product Management to lead DXI strategy, roadmap, packaging, and execution for all Granicus Destinations data products. This role will define how DXI creates customer value across other product suites like Destination Experience Cloud (DXC) and CRM, including product-led growth pathways, monetization opportunities, and clear upgrade and expansion motions.

This is a deeply customer-oriented role. The Manager of PM will spend significant time directly with customers and prospects to understand their goals, workflows, pain points, operational realities, and use cases, then translate those insights into a focused product roadmap. They will partner closely with UX, engineering, product marketing, sales, customer success, and business stakeholders to deliver measurable customer and business outcomes.

What Your Impact Will Look Like:

* + Own portfolio-level business outcomes including revenue growth, retention, platform adoption, and customer expansion.
+ Develop a deep understanding of destination customers, including their sales and marketing goals, internal workflows, operating models, data needs, and backend processes.
+ Spend regular time with customers, prospects, and customer-facing teams to inform roadmap priorities and validate product decisions.
+ Lead and mentor a team of product managers/owners and data analysts, providing coaching and career development.
+ Define and drive the AI product strategy for DXI, delivering intuitive experiences that help customers discover insights, answer questions, and create value from their data.
+ Partner with engineering, data, and UX teams to bring AI-powered analytics and natural language experience to market, improving customer adoption, engagement, and decision-making.
+ Identify packaging and monetization opportunities, including what should be bundled, premium, cross-sold, or used to support upgrade motions.
+ Drive alignment among senior leaders across engineering, design, product marketing, sales, customer success, finance, and other business stakeholders.
+ Conduct ongoing market, competitive, and customer analysis to inform product strategy, positioning, investment decisions, and roadmap priorities.
+ Establish success metrics for DXI, including adoption, engagement, customer value, operational impact, expansion, retention, and revenue impact.
+ Communicate roadmap, strategy, tradeoffs, and outcomes clearly to executive and cross-functional audiences, including ELT-level presentation slides.
+ Partner with senior leadership to define long-term investment priorities.

You Will Love This Job If You Have:

* + 10+ years of experience in B2B SaaS and/or Data & Insights products, preferably in product management or similar customer-oriented roles
+ Demonstrated success in externally facing product roles involving customer engagement and GTM readiness
+ Strong communication and storytelling skills, comfortable leading executive conversations and customer-facing discussions
+ Experience driving pricing strateg